Contact Us
Have a question or need assistance? Choose the right team below and we'll get back to you as soon as possible. We respond to all emails within 24-48 hours.
Having trouble with PDF downloads, invoice generation, or website errors? We're here to help.
Questions about privacy, data deletion, or legal matters? Contact us here.
Interested in partnerships, media inquiries, or business collaborations?
Suggestions, feedback, or general questions? We'd love to hear from you.
Your Privacy is Protected
Important: We never store your invoice data or personal financial information. Your invoice data is encrypted via 256-bit TLS, processed securely for PDF generation, and permanently deleted immediately after. This means we cannot recover previously created invoices, so please download and save your PDFs.
Frequently Asked Questions
Common questions about our support and services.
How long does it take to get a response?
We aim to respond to all inquiries within 24-48 hours during business days. For urgent technical issues, we typically respond faster.
Why email-only support?
Email support allows us to provide detailed, thoughtful responses and creates a record of our conversation for your reference. Most questions can be resolved faster via email than phone.
Can you recover a lost invoice?
Unfortunately, no. All invoice data is permanently deleted immediately after PDF generation. We do not store any invoice data on our servers. We recommend downloading and saving your PDFs immediately after creation.
Is the invoice generator really free?
Yes, our invoice generator is 100% free to use with no hidden fees. You can create unlimited professional invoices and download them as PDF without creating an account.
Is my invoice data stored on your servers?
No. We operate on a Zero Data Retention model. Your data is encrypted via 256-bit TLS, transmitted to our secure server solely for PDF generation, and permanently deleted immediately after processing.
Do you offer a mobile app?
We currently don't have a dedicated mobile app, but our website is fully responsive and works great on smartphones and tablets. Simply visit myinvoicetemplate.com on your mobile browser.
Need more information? Visit our Help Center for detailed answers, explore invoicing guides, or learn more about our team. For privacy details, see our privacy policy.
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